18 June 2015 Office of Customer Relations 60 Massachusetts Avenue NE Washington, DC 20002 Dear Amtrak, I am writing because I was deeply disappointed with the customer [...]
I’d rather die on an Amtrak, in a way, than live on one. Commuting on the toilet seat in the locked little room all the way down to Baltimore and back—between the two Penn Stations, which are about 3 hours from each other. I had so many fights with that one mousey conductor. He picked on me. Not because I look poor, but because I look like I don’t have to work no more. [...]
The first time I took a Path train it was like stumbling across another New York, a city just under, or to the side of, the one I knew. It happened one day late in winter, [...]